FREQUENTLY ASKED QUESTIONS
If the unit is in stock it will ship within 10 days. If it is not in stock typical turnaround time is 30-45 days. Contact a sales rep for a estimate and they will provide you with the lead time.
We no longer offer a vending option for our products. Most customers are accustomed to receiving a free charge, or are leary of performing a credit card transaction at an un-familiar device, and will simply find another solution to charge their device as opposed to using the kiosk. If you are in the vending business and are looking for an option to get an ROI we would recommend selling ads.
Our mission is to connect moments that matter for our clients whose guests and customers depend on a fully charged device, helping you deliver a premium experience.
Fee-for-charging can leave a negative impression on your customer’s experience while providing a free charge shows them that you understand their need to stay connected with a complimentary solution.
We are happy to speak with you about your options before you purchase. If you are just looking to customize your unit with your brand our templates are online. If you are looking for a custom design then we would like to speak with you if your project has scale and a budget. We have done custom units in volume but most come in at a price point of $50,000 and more to cover engineering and design.
Our full-size kiosks are extremely stable, and generally do not require any additional items for installation. The Slim Charging Kiosk comes with a couple of different installation options. We offer add-ons such as wall mounting brackets, and pedestal stands. We can also always build you a custom mount should it be required.
Most customers choose our HD media player. This comes standard on most of our units. It is a simple player, best described as “plug and play.” Customers plug in a USB flash drive in order to upload up to 4GB of images or video to the player. We recommend using a PC computer rather than a Mac to upload content to the flash drive. Once content is uploaded, the user plugs the flash drive into the HD media player. Screen content will play automatically when the kiosk is plugged in. There are several other options for digital signage as well. Many of our customers need to remotely manage kiosk content but may not want to invest a lot of time into designing and managing what plays on their kiosk screens. Our Mediabox allows customers to stream content wirelessly to the screen. To learn more about our different signage options, contact a sales representative.
Yes, we have sold units all across North America, and we have customers in South America, Europe and Africa as well. We will sell units to any customer regardless of location. However, we will only rent units to USA based customers.
All units are shipped via our freight company on a pallet except the power banks which are shipped UPS. This ensures they are not damaged in the shipping process. Rental units are crated and the crates are on wheels. You are welcome to coordinate your own freight but we are not liable if the freight company damages your shipment.
Our phone number is 410-394-5500. You can also text the serial number to us with the issue to 207-803-6103. Also feel free to chat with us by clicking the bubble in the bottom right of every page.
|Billing Address||Production Address||Loading Dock Address (Appointment Required)|
|3840 Bank Street||101 N Haven Street Suite 109||6675 Amberton Dr #1|
|Baltimore, MD 21224||Baltimore, MD 21224||Elkridge, MD 21075|